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Frequently Asked Questions

Need help? We've put a stack of FAQs to help you shop with greater confidence.

Guarantees & Returns

  1. 100 day “change of mind” policy
  2. I received my product from a friend. Can I return it for a refund or exchange?
  3. How long will it take to receive my refund?
  4. What is fitmycar’s return policy?
  5. Incorrectly described, faulty, not fit-for-purpose “statutory” guarantee
  6. How do I return something?
  7. I've returned an item, have you received it?
  8. I need to cancel my order, is this possible?
  9. 100% fitment guarantee
  10. How do I return my recyclable Footprint mats?


  1. I got my fitmycar product from a friend. Is it still covered by warranty?
  2. Do your products come with a warranty or guarantee?
  3. How do I make a warranty claim?
  4. How do I claim warranty if my product wears out?


  1. What COVID-19 precautions are you taking during this time?
  2. Is your warehouse open to customers?

Billing & Payments

  1. I’m ordering for a business, can I pay on terms?
  2. Is there a maximum amount of gift cards I can apply to my order?
  3. Will you store my credit card or bank details?
  4. Can gift cards, and discount codes be applied when checking out using Afterpay, Zip, or Openpay?
  5. I have checked out with Zipmoney or Openpay and received a confirmation email but haven’t received my order. What has happened?
  6. How do I increase my Afterpay limit over $500?
  7. Why does Afterpay say my order limit is too high?
  8. Do I need to have an existing Afterpay account?
  9. How do I use ZipMoney?
  10. How do I pay for my order?

Delivery & Shipping

  1. Is delivery free everywhere in Australia?
  2. Can you deliver to a Post Office Box?
  3. Do I need to be home to receive my delivery?
  4. Will I get a heads up when the delivery is on it's way?
  5. When will I receive my delivery?
  6. How do I track my delivery?

Order by Dates for Christmas

We estimate that ordering by midnight PST for the following products should give you enough time to receive each item in time for Christmas. These are estimates, however, so if you can order earlier please do so to avoid disappointment.

  1. United States

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